| ISSN: 2583-4371 | ISSN: 2583-4371JOURNAL ARTICLE
Keywords: Education, student satisfaction, institutional services, descriptive design, Lapu-Lapu City, Philippines.
Abstract: Assessing student satisfaction is essential for understanding how well institutional services meet learners’ needs and expectations, as it directly influences academic success, engagement, and overall development. At the Uni-versity of Cebu Lapu-Lapu and Mandaue (UCLM), evaluating these perceptions provides evidence-based insights to guide improvements in facilities, administrative offices, and support systems, ensuring a supportive and stu-dent-centered learning environment. In line with this, the primary objective of this study is to assess the overall level of student satisfaction with the institutional services offered by UCLM for the academic year 2025–2026. Using a descriptive research design, data were collected from 400 students across the College of Computer Stud-ies, College of Nursing, and Basic Education Department through a structured researcher-made questionnaire administered via Google Forms and through snowball sampling technique. The data collected were analyzed us-ing simple frequency and percentage, as well as weighted mean, to determine satisfaction levels across depart-ments. The findings revealed that students are generally highly satisfied with UCLM’s physical structures, envi-ronmental factors, safety measures, educational appropriateness, building and site suitability, and playground facilities, indicating a learning environment that supports academic, social, and personal development. Among administrative offices, students identified the Student Affairs Office as the most responsive and effective in deliv-ering services, while the Registrar’s Office was comparatively less efficient, highlighting areas where adminis-trative services can be strengthened. The study concluded that UCLM provides a supportive, safe, and inclusive environment, and that addressing disparities in administrative efficiency can further enhance student satisfac-tion, engagement, and holistic development within the university. Additionally, students valued the integration of safety measures with accessibility features, which foster inclusivity, security, and equitable participation.
Article Info: Received: 05 Nov 2025, Received in revised form: 03 Dec 2025, Accepted: 08 Dec 2025, Available online: 11 Dec 2025
DOI: 10.22161/ijtle.4.6.13
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